[KBA-75551] Camera configuration settings revert to default values in Security Center 5.5 - Security Center 5.5GA - SR4

series
Security Center 5.5GA - SR4
revised_modified
2017-01-06

[KBA-75551] Camera configuration settings revert to default values in Security Center 5.5

This article explains why some camera settings might reset to their default values in Security Center 5.5.

Symptoms

Some settings on video units (such as resolution, bitrate, transport settings, stream usage, motion detection, and so on) might reset after one of the following occurs:
  • A video unit is moved from one Archiver to another.
  • The Archiver role or Genetecâ„¢ Server service restarts and the server is upgraded to Security Center 5.5.
  • The Archiver role or Genetecâ„¢ Server service restarts. While offline, the user modifies video settings on cameras, causing the cache to be out of date when the server is back online.
  • The Archiver role or Genetecâ„¢ Server service restarts while a user is changing or deleting the Archiver cache in Security Center 5.5 SR2, SR3, or SR4.

Cause

A timing issue that pushes default settings to the Directory.

Workaround

None

Status

This issue is resolved in Security Center 5.5 SR5.