[KBA-79014] Cannot switch streams in Security Desk with Bosch cameras running firmware 7.10 or 7.50 - Security Center 5.7 GA - SR6 CU2, 5.8 GA - 5.8.1.1

series
Security Center 5.7 GA - SR6 CU2, 5.8 GA - 5.8.1.1
revised_modified
2019-12-02
TFSnum
2347103

[KBA-79014] Cannot switch streams in Security Desk with Bosch cameras running firmware 7.10 or 7.50

This article explains why you can only use the first video stream on Bosch cameras after upgrading to firmware 7.10 or 7.50.

Symptoms

After upgrading Bosch cameras to firmware 7.10 or 7.50, only the first video stream works. When you try to view the second stream, the first stream is still displayed.

Example: In the following example, the video is supposed to be streaming at 4 fps according to the Recording stream settings. However, the video is streaming at 30 fps, which is the default Live stream setting.

Cause

A coding issue.

Workaround

  1. From the Config Tool home page, open the Video task.
  2. In the Video task, select the Archiver role that is managing the Bosch encoder.
  3. Click the Extensions tab and select the Bosch extension.
  4. From the Protocol list, select RCP and click Apply.

Status

This issue will be fixed in Security Center 5.7 SR6 CU3 and 5.8.1.2.