[KBA-74243] Exported G64x files with audio fail watermark verification in Security Center 5.4 SR3 and 5.5 GA
This article explains why, in Security Center 5.4 SR3 and Security Center 5.5 GA, exported G64x files containing audio might fail watermark verification in the Genetec™ Video File Player.
When verifying an exported G64x file that contains audio, you receive a File tampered error message, even if no tampering has occurred.
Incorrect data is being used to validate the first video frame.
This issue is resolved in Security Center 5.5 SR1 and will be addressed in a future service release of Security Center 5.4. Contact the Genetec™ Technical Assistance Center for more details.