[KBA-74243] Exported G64x files with audio fail watermark verification in Security Center 5.4 SR3 and 5.5 GA - Security Center 5.4 SR3, 5.5 GA

series
Security Center 5.4 SR3, 5.5 GA
revised_modified
2016-09-27

[KBA-74243] Exported G64x files with audio fail watermark verification in Security Center 5.4 SR3 and 5.5 GA

This article explains why, in Security Center 5.4 SR3 and Security Center 5.5 GA, exported G64x files containing audio might fail watermark verification in the Genetecâ„¢ Video File Player.

Symptoms

When verifying an exported G64x file that contains audio, you receive a File tampered error message, even if no tampering has occurred.

File tampered

Cause

Incorrect data is being used to validate the first video frame.

Workaround

None

Status

This issue is resolved in Security Center 5.5 SR1 and will be addressed in a future service release of Security Center 5.4. Contact the Genetecâ„¢ Technical Assistance Center for more details.

IMPORTANT: After upgrading your Security Center version, you must re-export all previously exported videos which have been affected.