[KBA-01348] Unable to stream video using Mobile app in Security Center Mobile 3.2 - Security Center Mobile 3.2 GA

series
Security Center Mobile 3.2 GA
revised_modified
2014-05-20

[KBA-01348] Unable to stream video using Mobile app in Security Center Mobile 3.2

This article explains why you cannot stream video using the Mobile app for Security Center Mobile Server 3.2 running on Windows 2003.

Symptoms

When trying to stream a video using the Mobile app, nothing happens. The Server Admin displays one of the following errors:
An address incompatible with the requested protocol was used.
or
An unknown, invalid, or unsupported option or level was specified in a getsockopt or setsockopt call.

Cause

A coding issue related to Windows 2003 IPv4/IPv6 protocols.

Workaround

None.

Status

A hotfix is available for Security Center Mobile Server 3.2 GA (HF173481 or later). Contact the Genetecâ„¢ Technical Assistance Center to acquire the hotfix.

This issue is resolved in Security Center Mobile Server 3.2 SR1.