[KBA-74194] Cardholders deleted or not imported during Active Directory synchronization - Security Center 5.5 GA

series
Security Center 5.5 GA
revised_modified
2016-08-09

[KBA-74194] Cardholders deleted or not imported during Active Directory synchronization

This article explains why when synchronizing an Active Directory role, cardholders might either be deleted or not imported.

Symptoms

The Active Directory role seems to synchronize successfully; however, the following issues might have occurred:
  • Some cardholders are not imported
  • Some cardholders that existed in an earlier version of Security Center are deleted after upgrading to Security Center 5.5 GA

The following error appears in the Genetecâ„¢ Windows Event Viewer logs: System.DirectoryServices.DirectoryServicesCOMException (0x80072032): An invalid dn syntax has been specified.

Event Viewer Error

Cause

The Active Directory role does not synchronize cardholders that contain a special character in the name attribute. A special character is any one of the following: " [ ] : ; | = + * ? < > / \ ,

AD Name Attribute

Status

This issue is resolved in Security Center 5.5 SR1.