[KBA-74194] Cardholders deleted or not imported during Active Directory synchronization
This article explains why when synchronizing an Active Directory role, cardholders might either be deleted or not imported.
- Some cardholders are not imported
- Some cardholders that existed in an earlier version of Security Center are deleted after upgrading to Security Center 5.5 GA
The following error appears in the Genetec™ Windows Event Viewer logs: System.DirectoryServices.DirectoryServicesCOMException (0x80072032): An invalid dn syntax has been specified.
The Active Directory role does not synchronize cardholders that contain a special character in the name attribute. A special character is any one of the following: " [ ] : ; | = + * ? < > / \ ,
This issue is resolved in Security Center 5.5 SR1.