If you see that some SiPass entities or events
are missing in Security Center, or that the
synchronization does not occur at all, you may want to start a synchronization
manually.
Before you begin
Make sure that a connection is established between
Security Center and the
SiPass server; that is, the plugin role does not show
a warning by turning yellow.
What you should know
Synchronization issues typically occur when the
SiPass plugin and the
SiPass server run incompatible versions, or when a disconnection occurs while a synchronization is in progress.
Procedure
-
Make sure that the plugin and the SiPass
server are compatible.
-
From the home page in Config
Tool, open the Plugins task.
-
In the Plugins task, select the SiPass plugin from the entity browser, and
click the Synchronization tab.
-
Click the Refresh () button under Currently synchronized
entities, and verify that the number of entities currently
synchronized matches the number of entities (objects) in SiPass that are eligible for
synchronization.
-
If the number of entities does not match, or if there is no entity at all being
synchronized, click Start synchronization to start a
manual
synchronization.
The synchronization progress and the number of entities being synchronized for
each type of entity is displayed under
Latest synchronization
information.
-
Under Latest synchronization information, make sure that
the synchronization completed successfully.
-
If the problem still persists, restart the plugin role.
-
Try restarting the server on which the plugin role is running.
-
Try restarting the SiPass proxy service.
NOTE: Restarting the proxy service triggers a
full synchronization with the
SiPass server, which may take a long time to complete depending on the number of entities that must be synchronized.