If the plugin role's Arming profiles tab is missing from Security Desk or Config Tool, then the plugin is not installed on your local machine.
- In Config Tool, you see the plugin in the Plugins task, and you can add a new plugin role, but the role is missing the Arming profiles tab.
- In Security Desk, you cannot find the BuyTime user activity report.
Description of cause: The plugin is not installed on the local computer, the license (certificate) is invalid, or you are missing required user privileges.
Solution 1: Install the plugin on your local computer.
Solution 2: Confirm that the plugin is installed on your Security Center computer: from the home page in Security Desk or Config Tool, click About > Installed components and check the list for entries that begin with Genetec.Plugins.
Solution 3: Confirm that your system has a license (certificate) for the plugin: from the home page in Security Desk or Config Tool, click About > Certificates, check the list for the name of the plugin, and make sure that there are enough certificates available.