[KBA-00751] Hirsch Velocity events not listed in Live Viewer - Omnicast™ 4.0 - 4.8

series
Omnicast™ 4.0 - 4.8
revised_modified
2013-05-10

[KBA-00751] Hirsch Velocity events not listed in Live Viewer

This article explains why Hirsch Velocity events might not appear in the Live Viewer in Omnicast™, even if they are sent from the Hirsch Velocity server.

Symptoms

Events are sent from the Hirsch Velocity server to the Omnicast™ server and the external identifier IDs configured under the Omnicast™ Hirsh Velocity plugin object in Config Tool are all connected. However, no Hirsch Velocity events are displayed in the Live Viewer.

Cause

The events received by the Omnicast™ server cannot be mapped because the external identifier IDs in the Hirsch Velocity plugin object are not input correctly. This is usually caused by the use of leading zeros, which should be avoided.

For example, if an ID is written as C4.BY01, it is incorrect. It should be written as C4.BY1, without the leading zero.

Workaround

Verify that your IDs are input correctly and are not using leading zeros.