[KBA-78991] Cannot control PTZ cameras with Hanwha Techwin SPE-410 or SPE-1610 encoders - Security Center 5.7 SR4

series
Security Center 5.7 SR4
revised_modified
2019-06-13
TFSnum
2041782

[KBA-78991] Cannot control PTZ cameras with Hanwha Techwin SPE-410 or SPE-1610 encoders

This article explains why PTZ cameras connected to Hanwha Techwin SPE-410 or SPE-1610 encoders might not respond in Security Center 5.7 SR4.

Applies to: Security Center 5.7 SR4

Symptoms

PTZ cameras connected to Hanwha Techwin SPE-410 or SPE-1610 encoders do not respond in Security Center.

Cause

PTZ commands from the Archiver role are sent to the wrong encoder channel.

Workaround

None.

Status

This issue is fixed in Security Center 5.7 SR5.