[KBA-00752] GE StoreSafe Pro ADV shows "Waiting for signal" in Live Viewer - Omnicast™ 4.0 - 4.8 GA

series
Omnicast™ 4.0 - 4.8 GA
revised_modified
2012-02-03

[KBA-00752] GE StoreSafe Pro ADV shows "Waiting for signal" in Live Viewer

This article explains why the GE StoreSafe Pro ADV shows Waiting for signal in the Live Viewer in Omnicast™.

Symptoms

When attempting to view a StoreSafe Pro ADV in Omnicast™, Live Viewer shows Waiting for signal. Other DVRs, such as the StoreSafe Pro and StoreSafe Pro II, do not exhibit this problem.

Cause

Omnicast™ does not use the correct compression type for this specific model.

Workaround

None.

Status

A hotfix is available for Omnicast™ 4.7 SR1 HIP2 (HF1058). Contact the Genetec™ Technical Assistance Center to obtain it.

This issue is fixed in Omnicast™ 4.8 SR1.