[KBA-78739] Genetec™ System Availability Monitor Agent installation fails during the installation or upgrade of Security Center 5.4 or later
This article explains why Genetec™ SAMA installation fails during the installation or upgrade of Security Center 5.4 or later.
When installing or upgrading Security Center 5.4 or later, the installation stops with error codes 1920 or 1923:
Security Center installation stops with error codes 1920 or 1923 due to unavailable internet access on servers or workstations.
In some situations, users might use DNS on their workstations to access internal websites, but because these servers and workstations do not have internet access, users won't be able to access external websites.
To resolve this issue, follow these steps:
2. Run installation package as administrator.