[KBA-78835] SV-32 Stretch Encoder Card Remains Red in Config Tool - SV-32 v3 9.0-9.1 | Streamvault™ 300 Series 9.2

series
SV-32 v3 9.0-9.1 | Streamvault™ 300 Series 9.2
revised_modified
2018-05-14

[KBA-78835] SV-32 Stretch encoder card remains red in Config Tool

This article explains why Stretch encoder cards might remain red in Config Tool.

Symptoms

Stretch encoder card remains red in Config Tool.

Cause

This problem is caused by a PCIe slot misconfiguration in the system BIOS.

Workaround

To resolve this issue, make sure that the Slot Speed for the PCIe card used is configured as "Gen1". This setting can be verified under the Advanced section in the server's BIOS menu.

NOTE:

Press F10 while rebooting the server to access the BIOS menu.

If the problem persist after the BIOS setting change or if the change was not necessary and "Gen1" was already selected, try installing the Stretch card using a different PCIe slot that is not 16x.