[KBA-79033] Transmission lost warning with GRIDSMART GS2 units in Security Center 5.9.0.0 - Security Center 5.9.0.0

series
Security Center 5.9.0.0
revised_modified
2020-03-09
TFSnum
2340559

[KBA-79033] Transmission lost warning with GRIDSMART GS2 units in Security Center 5.9.0.0

This article explains why after adding GRIDSMART GS2 units in Security Center 5.9.0.0, all cameras under the unit are yellow with a Transmission lost warning.

Symptoms

All cameras under the GRIDSMART GS2 unit show a Transmission lost warning and do not stream video.

Cause

A coding issue.

Workaround

  1. From the home page in Config Tool, open the Video task.
  2. Select the camera, click the Video tab, and then click the H.264-2 stream tab.
  3. In the Stream usage section, enable all the streams and click Apply.

Status

This issue will be fixed in Security Center 5.9.1.0.