[KBA-00823] Audio cuts out when exporting to ASF in Omnicast™ - Omnicast™ 4.7 - 4.8

Omnicast™ 4.7 - 4.8

[KBA-00823] Audio cuts out when exporting to ASF in Omnicast™

This article explains why audio might cut out when exporting a G64 file to ASF in Omnicast™ 4.7 SR1 and Omnicast 4.8 GA.


Audio cuts in and out when playing back an ASF file that was created from a G64 file.


The correct DLL was not registered.




A hotfix is available for Omnicast™ 4.7 SR1 (HF1078). Contact the Genetec™ Technical Assistance Center to obtain the hotfix.

For Omnicast™ 4.8 GA, follow this procedure to register the DLL:
  1. Exit all open Omnicast™ client applications.
  2. Open a Windows Command Prompt and type the following command:
    • 32-bit system: C:\Windows\Microsoft.NET\Framework\v4.0.30319\regasm.exe /tlb /codebase "C:\Program Files\Common Files\DVR Software 4.7\ActiveX\Genetec.AsfConverterBridge.dll"
    • 64-bit system: C:\Windows\Microsoft.NET\Framework\v4.0.30319\regasm.exe /tlb /codebase "C:\Program Files (x86)\Common Files\DVR Software 4.7\ActiveX\Genetec.AsfConverterBridge.dll"
  3. Restart the client applications.

After applying one of these fixes, play a G64 video file in a tile before exporting it to ASF.