[KBA-77995] Panasonic cameras appear offline in Security Center even though they are accessible through their web pages - Security Center 5.4 SR3 CU10 | Security Center 5.5 SR5 CU6 | Security Center 5.6 SR2

series
Security Center 5.4 SR3 CU10 | Security Center 5.5 SR5 CU6 | Security Center 5.6 SR2
revised_modified
2017-09-26

[KBA-77995] Panasonic cameras appear offline in Security Center even though they are accessible through their web pages

This article explains why Panasonic cameras are sometimes displayed as being offline in Security Center even though they can be pinged and their web pages are accessible from the Archiver server.

Symptoms

Security Center displays Panasonic cameras as offline even though the cameras can be successfully pinged and their web pages are accessible from the Archiver server. Powering the unit off and on again does not bring the unit back online in Security Center.

Cause

The unit enters an invalid state because its capabilities were accessed before they were received.

Workaround

Restart the Archiver.

Status

This issue is resolved in Security Center 5.4 SR3 CU11, 5.5 SR5 CU7, 5.6 SR3, and later.