Finding the system ID and software revision number of an SV appliance - SV-100 12.3

SV-100 Release Notes 12.3

SV-100 12.3

When contacting Genetec™ Technical Support, you need the System ID and the software revision number (the image version) of the Genetec™ software installed on the appliance.

Before you begin

To access this information, you must log on to Windows as the Admin user.


  1. From the Windows desktop, open Genetec™ SV Control Panel.
  2. If prompted, enter the password for the Admin user.
  3. Click About.
  4. Look under System for System ID and Software revision.


NOTE: In addition to the system ID and software revision number, Genetec™ Technical Support might request the certification number and serial number. You can find this information on a label of the SV appliance.