When contacting Genetec™ Technical Support, you need the System ID and the software revision number (the image version) of the Genetec™ software installed on the appliance.
To access this information, you must log on to Windows as the Admin user.
Before you begin
- From the Windows desktop, open Genetec™ SV Control Panel.
- If prompted, enter the password for the Admin user.
- Click About.
- Look under System for System ID and Software revision.
NOTE: In addition to the system ID and software revision number, Genetec™ Technical Support might request the certification number and serial number. You can find this information on a label of the SV appliance.