[KBA-01323] Door stays unlocked during a manual SMC unit synchronization - Synergis™ Master Controller 2.0 - 2.1

series
Synergis™ Master Controller 2.0 - 2.1
revised_modified
2014-02-26

[KBA-01323] Door stays unlocked during a manual SMC unit synchronization

This article explains why a door might stay unlocked when manually synchronizing a Synergis™ Master Controller (SMC) unit.

Symptoms

If you manually synchronize an SMC unit and an Access Granted event is received during this time, the strike relay on a door might not return to its default position. This results in the door remaining unlocked.

Cause

A coding issue.

Workaround

Go to the I/O section on the SMC's Hardware page. Force the relay to return to its default position.

Status

A hotfix is available for SMC 2.1 (HF153812). Contact the Genetec™ Technical Assistance Center to obtain the hotfix.

This issue is resolved in SMC 2.2.