[KBA-01323] Door stays unlocked during a manual SMC unit synchronization
This article explains why a door might stay unlocked when manually synchronizing a Synergis™ Master Controller (SMC) unit.
If you manually synchronize an SMC unit and an Access Granted event is received during this time, the strike relay on a door might not return to its default position. This results in the door remaining unlocked.
A coding issue.
Go to the I/O section on the SMC's Hardware page. Force the relay to return to its default position.
A hotfix is available for SMC 2.1 (HF153812). Contact the Genetec™ Technical Assistance Center to obtain the hotfix.
This issue is resolved in SMC 2.2.