Synergis™ Softwire 11.0.1 includes the following known issues.
|Interface module||Issue||First reported in||Description|
|All||1572489||10.7 GA||In Security
Center 5.7 SR2, when a
hardware zone arming input goes into a trouble state, it leaves the zone in a state
where some other transition events might no longer work.
Workaround: Set the arming input to a normal state, then make it active again to rearm the zone after the input enters a trouble state.
|All||772705||10.4 GA||I/O zones are not shown in the correct state if the interfaces in use are created after the Peer-to-peer option has been enabled.|
|Assa Abloy IP||956660||10.5 GA||When opening a door that has an assigned door sensor, no Entry detected or Entry assumed events are generated.|
|Assa Abloy IP||756219||10.4 GA||Cx-type locks: When a passage mode-enabled door is unlocked, it does not relock when security clearance is applied through threat level.|
|Assa Abloy IP||543039||10.2 GA||Px-type locks: A door that is opened during unlock passage mode relocks
Workaround: Set the Door relock option to On close.
|Axis||2426030||11.0.0||The reader LED does not blink red and green while in Door Forced (DFO) or Door Held Open (DHO) alarm.|
|Axis||2341278||10.11 GA||Door forced open and Door held open events are not generated for readerless doors.|
|Axis||2151077||10.10 GA||When Synergis™ Softwire is upgraded from 10.7 to 10.9 SR1, OSDP readers fall offline until Synergis™ Softwire is restarted.|
|Axis||2121955||10.9 GA||OSDP readers configured to 115,200 bps do not produce
Workaround: Set the reader to a lower bit rate.
|Axis||771427||10.4 GA||When access is denied while the unit is offline, only a generic Access denied event is reported when the unit returns online. The reason for the denied access is lost.|
|Axis||691063||10.4 GA||Axis A1001: If the Door forced option is disabled and the Axis controller is disconnected from the Synergis™ unit, the card reader still beeps when the door is forced open.|
|Axis||654656||10.4 GA||Axis A1001: OSDP readers are never displayed as offline in Security Center.|
|Mercury||2428574||11.0.0||Schlage locks with IPB (inside push button): When monitoring locks in Security Center, there is no indication of whether Privacy mode is on or off.|
|Mercury||2355360||10.11 GA||When a Mercury controller reconnects to the Synergis™ unit, offline events that should be logged as Access denied: Denied by access rule are logged as Access Denied: Out of Schedule instead.|
|Mercury||2222290||10.10 GA||When the two-person rule is in effect, a door set to either TurnstileMercury1 or TurnstileMercury2 only unlocks after every second badge.|
|Mercury||2211589||10.10 GA||The Maximum delay between card presentations setting from Config Tool is not applied. The value is fixed at 15 seconds for all Mercury controllers.|
|Mercury||1957467||10.9 GA||Mercury EP4502 with TI EntryPoint plugin and Veridt PIV reader: Presenting a valid card might trigger reader errors.|
|Mercury||1350397||10.6 GA||Allegion Schlage AD-400 or LE: In apartment mode, an Access granted event while the door is locked unlocks the door and set Apartment: On, but the door does not stay unlocked.|
|RIO||2315828||10.11 GA||If the bus name includes spaces and ends with repeating characters, the bus
cannot be accessed.
Workaround: Do not include spaces in device names.
|Synergis™ IX||2354370||10.11 GA||On the Synergis™ IX unit's web page, changing the Module Type or Module Input values of Trouble Inputs might break functionality.|
|Synergis™ IX||2315882||10.11 GA||If no DHCP server is available on your network when the Synergis™ IX unit is powered on, the unit might not use the expected default 192.168.1.2 address.|
|Synergis™ IX||2243787||10.11 GA||Synergis™
IX input configuration is not
displayed or managed in Config
Workaround: Configure the input settings from the Synergis™ IX unit's web page.
|Synergis™ IX||2122008||10.11 GA||Intrusion detection area alarms must be acknowledged from the keypad of the Synergis™ IX unit, instead of from Security Desk.|
|Synergis™ IX||2158297||10.10 GA||When a cardholder enters a duress PIN into a Synergis™ IX intrusion keypad, the triggered duress event lacks the cardholder information.|
|Synergis™ IX||2100411||10.10 GA||When a door in an interlocked area denies REX or manual unlocks from Security Center due to another door being open, the reason is listed in the Synergis™ IX controller portal, but not in Security Center.|
|Synergis™ IX||2100379||10.10 GA||Access denied: Interlock events are not listed in Security Center.|
|Synergis™ IX||1901465||10.10 GA||Activating Trigger pre-alarm events and setting a Pre-alarm delay time in Security Center correctly synchronizes the pre-alarm timer to the panel, but the setting does not get enabled in the web portal, and the check box to enable the pre-alarm in the portal does not work.|