[KBA-79034] Some SIP intercoms recording poor video quality in Sipelia™ - Sipelia™ 2.0 - 2.9

series
Sipelia™ 2.0 - 2.9
revised_modified
2020-03-24
TFSnum
2427742

[KBA-79034] Some SIP intercoms recording poor video quality in Sipelia™

This article explains why choppy video is recorded during SIP calls on some intercoms in Sipelia™.

Symptoms

Video recording from SIP intercoms are sometimes choppy and distorted.

Cause

A coding issue. When a SIP call is established, the video frames are received from the intercom with the same timestamp. As a result, packets of fragmented frames are discarded for recordings except for the first packet. The majority of SIP intercoms are not affected because most SIP clients do not split frames that much.

Workaround

None.

Status

This issue is fixed in Sipelia™ 2.10 GA.