[KBA-78998] Verint units remain offline after upgrading to Security Center 5.7 SR6 - Security Center 5.7 SR6

series
Security Center 5.7 SR6
revised_modified
2019-07-16
TFSnum
2234040 2238735

[KBA-78998] Verint units remain offline after upgrading to Security Center 5.7 SR6

This article explains why Verint units remain offline after you upgrade to Security Center 5.7 SR6.

Applies to: Security Center 5.7 SR6

Symptoms

After upgrading your Security Center system to version 5.7 SR6, all Verint video units remain offline.

Cause

A coding issue.

Workaround

Do one of the following:
  • Contact the Genetecâ„¢ Technical Assistance Center (GTAC).
  • Delete and re-add the video units.

Status

This issue will be fixed in Security Center 5.7 SR6 CU1.