Replacing video units - Security Center 5.9

Troubleshooting video units and cameras in Security Center

series
Security Center 5.9
revised_modified
2020-07-10

If a video unit fails and is offline in Security Center, displayed red in the area view, you can replace the unit with a compatible one using the same settings.

Before you begin

Before replacing the unit using the Unit replacement tool, copy the configuration settings of the old video unit and the cameras it controls to the new video unit.

What you should know

To ensure that the video archives associated to the old unit are not lost, the Unit replacement tool re-associates them to the new unit.
IMPORTANT: Cameras controlled by the new video unit are treated as new cameras by the system. If associations exist between old cameras and other entities in the system, these associations must be manually re-created for the new cameras.

Procedure

  1. Add a new video unit to the Archiver controlling the old unit.
    The new unit must be compatible with the old unit in terms of settings and cameras they control.
  2. Copy the configuration settings of the old video unit to the new video unit, using the Copy configuration tool.
  3. Copy the configuration settings of the cameras controlled by the old video unit to the new cameras, using the Copy configuration tool.
  4. From the home page, click Tools > Unit replacement.
  5. In the Unit type option, select Cameras.
  6. For each old camera, do the following:
    1. Select the Old camera and the New camera.
    2. Click Swap.
    The video archives and event logs associated to the old cameras are now associated to the new cameras.
  7. If the old cameras were associated with entities such as doors and alarms, represented on maps, or used for visual tracking, you must manually replace these associations.
    For each old camera, do the following:
    1. Select the camera in the area view.
    2. Click Identity > Part of...
    3. Click a related entity and click Jump to ().
    4. In the entity configuration page, remove the association to the old camera and add the association to the new camera.
    5. If the camera is represented on a map or used for visual tracking, replace the old camera with the new camera.
  8. Verify that the video archives are associated with the new video unit:
    1. In Security Desk, open the Archives task.
    2. Select a camera that is controlled by the new video unit.
      All days that include video archives for the selected camera are listed in the All available tab.
    3. Select a day and click Generate report.
  9. After everything is verified, return to the Config Tool Video task.
  10. Right-click the old unit and click Delete ().
  11. Click Continue to confirm deletion.