[KBA-78945] Incident Manager role not connecting to RabbitMQ
This article explains why the Incident Manager role in Config Tool might go offline (turn red) and display the following error: “RabbitMQ connection failed”.
RabbitMQ connection failed - <server IP address> Will retry in x seconds
The server that is running the Incident Manager role cannot connect to the RabbitMQ service running on port 5671 (default port), using an SSL connection.
- In Windows, go to and make sure the RabbitMQ service has successfully started on the server where it is installed.
- From the Incident Manager role configuration tabs in Config Tool, make sure you are using the correct username and password for the RabbitMQ connection. The username and password were created during the Genetec Mission Control™ installation.
- Replace the RabbitMQ server name by the server’s IP address, or make sure
the server name is clear (see the following image).
- Make sure the server that is running the Incident Manager role can access
the server running RabbitMQ on port 5671.Example: Open a command prompt and enter the command telnet <server IP address> 5671. If the servers are communicating properly, you will get a response.
- Make sure that all firewall ports allow TCP connections both ways on port 5671, that is, to and from the Genetec Mission Control™ server and the RabbitMQ server.
- From the RabbitMQ web console
(https://localhost:15671), create a new RabbitMQ user
that has admin rights, and make sure that the column Can access
virtual hosts has a backslash (/) for all entries (see the