To find information such as the resolution that your camera is recording at, or the maximum frame rate that you can obtain when recording, you can view your camera settings and then contact your service provider if changes are required.
What you should know
Click Configurations () and then click the
All of your cameras and their respective thumbnails are listed onscreen.
The following information is displayed for each camera:
- The camera plan for your video recordings. For information about camera plans, see www.genetec.com/solutions/all-products/stratocast/overview#Plans.
Camera plans apply to cameras, not video
encoders. Each camera that is connected to a video encoder can have its own
individual plan. As a result, video encoders are billed according to the number of
channel inputs that it has. For example, if you add a video encoder that has four
channel inputs, you are charged for all four, regardless of whether you are using
NOTE: If your camera is subscribed to an old plan and you want to subscribe to a new plan, click Upgrade, and then select a plan from the list. After saving, you cannot revert to the old plan; however, you can change to any new plan.
- Recording type
- The storage medium (cloud, video unit, or NAS volume) and
recording mode (continuous or on motion) for your video recordings. If you choose a
recording type for video unit storage (for example, Camera continuous), make
sure that your video unit has an SD memory card.NOTE: If the Cloud on motion recording type is used and Dual recording is enabled, the following occurs:
- Video recordings that are triggered when movement occurs are stored in the cloud.
- Continuous recording is stored on the SD card.
For sites with limited bandwidth, users can select the Edge Recording plan, so that they can record video from any camera to a Network Attached Storage (NAS) device, or directly onto the camera’s SD card storage. As video is stored to devices on the local network, no bandwidth is used to record video in the cloud. This plan requires cameras that support NAS devices or Edge Recording.
On average, a 64GB SD card can typically store more than a month of video.
- Cloud storage
- The retention period. The
number of days that the video recordings are stored in the cloud. Once the retention
period expires, recordings are deleted.
NOTE: Cloud storage does not appear for cameras that are recording in the Camera continuous recording type.
- The model of your device. Refer to product documentation that is provided by your device manufacturer for information about your device.
- Maximum frame rate
- A read-only field that indicates the maximum number of frames per second (fps) that you can obtain when recording video. A high frame rate (10 fps or more) produces fluid video and is essential for accurate motion detection.
- The image resolution of your video recordings. The available choices depend on your camera model and your plan.
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