If the system event Camera is disconnected appears in your health dashboard, it is recommended to fix this problem as soon as possible so that you can continue monitoring your premises.
Before you begin
- The internet connection at your client's site is working properly.
- Your client's local network is working properly. This includes checking the local network switch and all other applicable hardware devices.
- The network cable is connected to the video unit and the video unit is powered on.
If the abovementioned steps fix your problem, you do not need to proceed with the steps below. Open the Health monitoring page to see whether the problem has been fixed. The Health monitoring page is automatically refreshed every two minutes.
What you should know
- Camera is disconnected:
- The camera is either physically disconnected, or a software issue is preventing the system from recognizing the presence of the camera. Solution: Troubleshoot your camera.
NOTE: You can subscribe to receive camera state change notifications by email so
that you are notified whenever a camera disconnects and reconnects to the system, by
changing your personal
preferences.
Procedure
Example
Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.