Checking the default gateway of your Axis video unit - Stratocast™

Stratocast Integrator Guide

series
Stratocast™
revised_modified
2020-06-04

If the state of the video unit does not change from Waiting for connection to Connected when adding your Axis video unit in Stratocast™, you can check your video unit’s default gateway.

Before you begin

If troubleshooting your video unit, make sure that the required ports are open and that you have tried pinging the Axis dispatch servers from your Axis video unit.

Procedure

  1. Open the video unit’s web page and log on. You must be connected to your client's network to be able to access the video unit's web page.
    IMPORTANT: For the duration that your video unit is enrolled in Stratocast™, use your video unit's owner authentication key (OAK) as the password to log on to your video unit's Axis web page. If your OAK contains hyphens, omit them when entering your password.
  2. Click Setup > Basic Setup > TCP/IP.
  3. In the IPv4 Address Configuration group, make sure that the Default router field contains a valid IP address.
  4. If the IP address is not correct, enter the correct address and then save your changes.

Example

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages. If using Internet Explorer, the video might not display. To fix this, open the Compatibility View Settings and clear Display intranet sites in Compatibility View.

After you finish

If troubleshooting your video unit, check the DNS server addresses of your Axis video unit.