To notify you about the status of your cameras, Stratocast™ sends email notifications when a fault condition or event has been detected or resolved. To help you troubleshoot email notification issues, learn about the possible causes and solutions.
Description of cause: A camera is unreachable. An email notification is sent when Stratocast™ detects that a camera is unreachable for 10 minutes.
- Check if you have network connectivity.
- Check if the camera is capturing video.
- Check if the camera is powered on.
- Ping the Axis dispatch servers.
- Reset the camera by unplugging the power cable and then powering on the camera.
Description of cause: An email notification is sent when a camera, that was previously unreachable, reconnects to Stratocast™.
If you receive this email notification, log on to Stratocast™ and make sure that the camera is working properly.
Motion detected on camera
Description of cause:
This email notification is sent each time the camera detects motion.
You can modify the camera's motion detection settings if you keep receiving false or inaccurate motion detected notifications.
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