About system events in Stratocast™ - Stratocast™

Stratocast™ Integrator Guide

series
Stratocast™
revised_modified
2020-09-11

A system event is a predefined event that indicates the occurrence of an activity or incident. System events are defined by the system and cannot be renamed or deleted.

The complete list of your current system events are displayed on the Health monitoring page. From your Stratocast™ home page, you can open the Health monitoring page by clicking Health ( ), or by clicking See all system events from the health dashboard. The available system events are shown below.

Cameras

The following system events apply to cameras.
Camera is disconnected
The camera is either physically disconnected, or a software issue is preventing the system from recognizing the presence of the camera. Solution: Troubleshoot your camera.
Camera is connected
The camera is enrolled and connected to Stratocast™. It is ready to record video.
Camera is recording
The camera is online and, depending on the chosen recording type, is recording video to either an edge storage device (SD card or NAS volume) or the Stratocast™ cloud.
Camera has no recordings in last 24 hours
The camera has not recorded video during the last 24 hours. Solution: Make sure that the camera is online and then restart the camera. If recording onto a NAS volume, make sure that the NAS volume is online and is in the Ready state.

Edge storage devices

The following system events apply to edge storage devices (SD card or NAS volume).
Edge storage is full
The video unit's storage device (SD card or NAS volume) has reached its maximum storage capacity and cannot store more video recordings. Solution: Export or delete the video recordings that are stored on the storage device before you can resume recording onto it.
Edge storage error
The video unit's storage device (SD card or NAS volume) might be faulty or malfunctioning. Solution: Format the storage device and then restart the video unit.
Edge storage is ready
The video unit's storage device (SD card or NAS volume) is working properly. You can record on the video unit.
Edge storage is unreachable
The NAS volume or SD card might be faulty or malfunctioning. Solution: Try one or more of the following actions:
  1. Make sure that the IP address, host name and share folder of the NAS volume are set correctly on the NAS device's edit page.
  2. Make sure that the edge storage device and the video unit that is recording onto the edge storage device have the latest firmware installed.
  3. Restart the edge storage device and the video unit that is recording onto the edge storage device.
  4. Do a factory reset of the video unit that is recording onto the edge storage device.

NAS volumes

The following system events apply only to NAS volumes.
NAS IP address or hostname does not exist
Stratocast™ is unable to detect the address of the NAS volume through its domain name. Solution: Try one or more of the following actions:
  1. Configure the NAS volume with a static IP address instead of a dynamic one.
  2. Use the static IP address instead of the hostname when adding the NAS volume to Stratocast™.
  3. Configure the DNS server address of the video unit that is recording onto the NAS volume.
  4. Configure the DNS server address of the video unit that is recording onto the NAS volume through the network router.
NAS shared folder cannot be mounted
The name of the shared folder is incorrect, or the username or password that are used to access the shared folder are incorrect. Solution: Try one or more of the following actions:
  1. Check that the username and password are correct.
  2. Using the IP address, connect to your NAS volume, and try to open the shared folder by using the username and password. If you cannot open the shared folder, reconfigure your access rights to the NAS volume, as described by the NAS manufacturer.
NAS cannot read or write to the shared folder
The NAS volume cannot display the contents of the shared folder, or it cannot write to the shared folder. Solution: Make sure that the integrator who is trying to open the shared folder has the required read and write access to this folder.
Camera cannot connect to the shared folder
There is a problem establishing a connection between the NAS volume and the video unit that is set to record video onto it. Solution: Try one or more of the following actions:
  1. Check the firewall settings of your video unit.
  2. Check that the IP address of the shared folder is correct. You can check this on the client's Devices page by looking at the network path of the NAS volume.
  3. Try accessing the shared folder directly from Windows Explorer.