After your client accounts have been created, you can add Axis video units to these accounts so that your clients can monitor their premises.
Before you begin
- Complete the prerequisite steps.
- Ensure that the ports used by the new video unit are open on the network.
- Ensure that your video unit is not currently added to another Video Surveillance as a Service (VSaaS). If it is, contact the service provider to unregister the video unit.
- Ensure that nobody is modifying the video unit settings, either on the video unit itself or through the video unit manufacturer's web page.
- If you are recording video on a NAS volume, add the NAS volume.
- If you are recording video on an SD card, ensure that an SD card is inserted in your video unit.
What you should know
- Power on the new video unit, connect it to your network, and wait until it is online.
- Click Clients, and then select a client account from the Number of devices column.
- On the client's Devices page, click Enroll a device and then click Add a video unit ().
In the Video unit information section, enter the
following and then click Next:
- The name of your device, as identified on the customer’s Devices page. If there are many devices, enter a name that is easy to recognize and find.
- Time zone
- The time zone that the video unit is installed in.
- The device manufacturer.
In the Video unit identification section, enter the video
unit’s serial number and owner authentication key (OAK), and then click
A dialog box opens notifying you that the video unit connection is in progress. In the background, Waiting for connection is displayed in the State column.IMPORTANT: If the video unit’s serial number or OAK is not valid, an error message is displayed and the video unit is placed in the Error state. Video units that are in the Error state can only be deleted. Also, make sure to keep the OAK confidential because it is the password to your video unit’s web page.
Press the video unit’s One-click camera connection button.
If you cannot access this button because the video unit’s location is inaccessible, then configure the AVHS service through the video unit's web page.
When the One-click camera connection button is pressed, the video unit continuously tries to connect to Stratocast™ for the next 24 hours. After the video unit connects, the Video configuration section is displayed and the State column changes to Connected. This process can take up to 10 minutes. If your Axis video unit is not connected after 10 minutes, begin troubleshooting your video unit connection to Stratocast™.Tip: If you want to add multiple video units that are not accessible or not physically connected to a network, you can get all of your video units to the Waiting for connection state before installing them at your client’s site. When you have access to the video units, press the One-click camera connection button on each video unit and complete the procedure for adding video units in Stratocast™.
Also, if you are on-site and want to physically install your video units first, you can install your video units, press the One-click video unit connection button on each video unit, and then complete the adding video units procedure in Stratocast™ within 24 hours of pressing the One-click camera connection button. If you exceed 24 hours, you must press this button on each video unit again.
In the Subscription section, set the following, and then
- The camera plan for your video recordings. For information about camera plans, see www.genetec.com/solutions/all-products/stratocast/overview#Plans.
Camera plans apply to cameras, not video encoders.
Each camera that is connected to a video encoder can have its own individual plan. As
a result, video encoders are billed according to the number of channel inputs that it
has. For example, if you add a video encoder that has four channel inputs, you are
charged for all four, regardless of whether you are using all four.
NOTE: If your camera is subscribed to an old plan and you want to subscribe to a new plan, click Upgrade, and then select a plan from the list. After saving, you cannot revert to the old plan; however, you can change to any new plan.
- Retention period
- The retention period is the number of days that video recordings are stored in the cloud. When the retention period expires, recordings are deleted. The default period is 7 days. This does not apply to Edge plans, which store video on a NAS or SD card.
In the Video and audio configuration section, set the
following, and then click Next.
- Recording type
- The storage medium (cloud, video unit, or NAS volume) and
recording mode (continuous or on motion) for your video recordings. If you choose a
recording type for video unit storage (for example, Camera continuous), make sure
that your video unit has an SD memory card.NOTE: If the Cloud on motion recording type is used and Dual recording is enabled, the following occurs:
- Video recordings that are triggered when movement occurs are stored in the cloud.
- Continuous recording is stored on the SD card.
For sites with limited bandwidth, users can select the Edge Recording plan, so that they can record video from any camera to a Network Attached Storage (NAS) device, or directly onto the camera’s SD card storage. As video is stored to devices on the local network, no bandwidth is used to record video in the cloud. This plan requires cameras that support NAS devices or Edge Recording.
On average, a 64GB SD card can typically store more than a month of video.
- The image resolution of your video recordings. The available choices depend on your camera model and your plan.
- Average bit rate
- The average amount of data that is transferred per unit of time (Kilobits per second). Higher configuration presets (resolution, frame rate, and so on) require a higher bitrate to stream video, so it requires more bandwidth. You can refer to this field when planning the Internet connection speed and bandwidth requirements of your recordings. This field can be changed for new plans, but is read-only for old plans.
- Frame rate
- The number of frames per second (fps) that you can obtain when recording video. A high frame rate (10 fps or more) produces fluid video and is essential for accurate motion detection. This field can be changed for new plans, but is read-only for old plans.
- The audio mode (Disabled, Enabled for live stream, Enabled for live stream and
recordings) for your video recordings.
- The Enabled for livestream audio option is only available for Axis cameras that support audio when used with the Cloud continuous, Camera continuous, or NAS Continuous recording type.
- The Enabled for livestream audio and recording option is only available for Axis cameras that support audio when used with the Cloud continuous recording type.
The sound quality and bandwidth usage vary depending on the camera specification and settings. The audio format is AAC by default.IMPORTANT: You must federate the Stratocast™ client account to a Security Center system to ensure that you can listen to live or playback audio through the Security Desk Monitoring page or from Archive search results.
For information about monitoring cameras with live or playback audio using the Security Desk Monitoring page, see Camera widget.
- Dual recording
- The dual recording mode (Disabled or Enabled) for your video recordings.
The dual recording option is only available for Axis cameras that support dual recording. The dual recording option is not available on the Edge plan.IMPORTANT: Dual recording is only available for selection when the SD card is in the Ready state. Recorded video on the SD card can only be accessed from the camera manufacturer's configuration web page or physically from the SD card.
- The Enabled option specifies that recordings are stored in the cloud and on the camera's SD card.
- The Disabled option specifies that recordings are only stored in the cloud.
If you chose a NAS volume recording type, such as NAS
continuous, click Next and do the
In the Network attached storage volume (NAS
volume), select the NAS volume that you want to use to
store your video.
NOTE: Because there is a maximum of one video unit record on a NAS volume, you cannot select a NAS volume that is already assigned to another video unit.
In the Retention period field, set the number of
days that you want the video recordings to remain stored on the NAS
volume. You can set the retention period in the following ways:
- Move the slider (A) in the desired direction. As you move the slider, the number of days change in the value box (C).
- Click the slider arrows (B) to add or remove seven days of retention time with each click.
- In the value box (C), type the value, or click the arrows to add or remove one day of retention time with each click.
As you set the retention period, the Estimated storage usage field automatically estimates the hard disk space that is required to store the camera's recordings. The estimated usage is based on the values that you enter for the camera's configuration and resolution, as well as the retention period of the video recordings.
- In the Network attached storage volume (NAS volume), select the NAS volume that you want to use to store your video.
- Click Enroll.
Let's assume that you add a video encoder that you name Storefront, and that this video encoder has cameras connected to its second and third channel inputs. Once the video encoder is added to Stratocast™, the cameras appear as Storefront-1, Storefront-2, Storefront-3, and Storefront-4, yet only channel inputs Storefront-2 and Storefront-3 have actual cameras connected to them. Once added, you can edit the name of each camera individually.
After you finish
- If you added an edge recording video unit, the memory card of the video unit (camera or video encoder) is formatted automatically after the video unit has been added. Go to the camera’s Edit page to check the status of the formatting.
- Configure motion detection for each camera that you added.