Before adding video units to your client accounts, you need to complete pre-installation steps, such as installing the latest firmware for your video unit, opening the default ports, and obtaining the owner authentication key (OAK) for your video unit.
- Ensure that the video unit is supported by Stratocast™. To avoid potential issues, install the firmware version that is shown for your respective device.
(Axis cameras only) If your video unit is already added to another Video
Surveillance as a Service (VSaaS) or Axis Video Hosting System (AVHS) service,
contact the service provider to unregister the video unit.
IMPORTANT: You cannot add Axis video units that are already registered to another VSaaS or AVHS.
(Axis cameras only) If you are using the
camera to record at night or in environments that are poorly illuminated,
make sure that the camera supports the day and night functionality. With this functionality, the camera
automatically switches to night mode when the ambient light goes below a
certain level. Refer to the Axis website for more information.
CAUTION:When recording at night or in environments that are poorly illuminated, Axis cameras that do not support the day and night functionality might produce video with poor image quality.
- If your video unit was previously used by another video management system (VMS), restore the server settings of your Axis video unit.
Get the video unit’s serial number and owner authentication key (OAK). If you
cannot find the OAK, contact Stratocast™ support.
IMPORTANT: Whenever contacting Stratocast™ support, make sure to have the video unit’s serial number. You can find the serial number in the product documentation that is provided by your video unit manufacturer. If you cannot find it, contact your video unit manufacturer.
- Install the latest firmware for your video unit.
Open the following outbound ports that are used by video units:
- TCP 80, 443, 8080, 8081
- HTTP communication Axis dispatch servers
- TCP 21001 - 21050 (inclusive)
- Camera video streaming
Locate the video unit’s One-click camera connection button because you
must press this button when adding your video unit (see the product
documentation for your Axis video unit). If you cannot access this button,
because the video unit’s location is inaccessible, do the following:
- Open the video unit’s web page.
- Click .
In the Services group, click
Always in the Enable AVHS area.
Because the video unit constantly tries to connect to the AVHS service by using the Internet, you do not need to press the video unit's One-click camera connection button.
- To ensure that the process of adding your video units goes smoothly, it is recommended to do the following:
Let's assume that you add a video encoder that you name Storefront, and that this video encoder has cameras connected to its second and third channel inputs. Once the video encoder is added to Stratocast™, the cameras appear as Storefront-1, Storefront-2, Storefront-3, and Storefront-4, yet only channel inputs Storefront-2 and Storefront-3 have actual cameras connected to them. Once added, you can edit the name of each camera individually.
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