Configuring the DNS server addresses of your Axis video unit - Stratocast™

Stratocast Integrator Guide

series
Stratocast™
revised_modified
2020-06-04

If your video unit is using a static IP address to connect to the Internet, or it is using DHCP (Dynamic Host Configuration Protocol) and it still cannot connect to Stratocast™, you must configure the DNS server address of your Axis video unit.

Before you begin

If troubleshooting your video unit, make sure that the required ports are open, and do the following:
  1. Ping the Axis dispatch servers from your Axis video unit.
  2. Check the default gateway of your Axis video unit.

What you should know

If you want a reliable connection to your remote video unit and do not want your video unit's IP addresses to change, you can select static IP addressing for your video unit. However, for security purposes, if you want your router to constantly assign a new IP address to your video unit, you can select dynamic IP addressing (or DHCP). For more information on static and dynamic IP addressing for video units, refer to the Axis website.

Procedure

  1. Open the video unit’s web page and log on. You must be connected to your client's network to be able to access the video unit's web page.
    IMPORTANT: For the duration that your video unit is enrolled in Stratocast™, use your video unit's owner authentication key (OAK) as the password to log on to your video unit's Axis web page. If your OAK contains hyphens, omit them when entering your password.
  2. Click Setup > System Options > Network > TCP/IP > Advanced.
  3. In the DNS Configuration group, do one of the following:
    • If using a static IP address, select Use the following DNS server address to manually enter the DNS server address. If you do not know your DNS server addresses, enter the DNS sever address that is provided to you by your ISP (Internet Service Provider).
      NOTE: Regardless of whether you have a DNS server address, you can test static IP addressing by using Google's public DNS IP addresses. To test, simply enter 8.8.8.8 or 8.8.4.4.
    • If using DHCP, select Obtain DNS server address via DHCP. Click View to check whether the proper DNS servers are used.
  4. From the video unit's web page, restart the video unit as follows:
    1. Click Setup > System Options > Maintenance.
    2. Click Restart.

Example

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages. If using Internet Explorer, the video might not display. To fix this, open the Compatibility View Settings and clear Display intranet sites in Compatibility View.

After you finish

If troubleshooting your video unit, try adding your video unit again. Depending on your results, proceed as follows:
  • If you are using static IP addressing and you still cannot add your video unit, check the server settings of your Axis video unit.
  • If you are using dynamic IP addressing (or DHCP) and you still cannot add your video unit, do the following:
    1. Repeat the steps in task above, however, this time, select Use the following DNS server address.
    2. Enter the DNS server address that is provided to you by your ISP.
    3. Restart the video unit and wait at least ten minutes for the state to change from Waiting for connection to Connected.
    4. If the video unit is still not connecting, delete it from Stratocast™ and then try adding your video unit again.

      If you still cannot add your video unit, check the server settings of your Axis video unit.