[KBA-79046] Cannot configure an HID mobile credential profile - Security Center 5.9.1.x - 5.9.2.x

series
Security Center 5.9.1.x - 5.9.2.x
revised_modified
2020-08-17
TFSnum
2525203

[KBA-79046] Cannot configure an HID mobile credential profile

This article explains why you cannot add an HID mobile credential profile in Security Center 5.9.1.x or 5.9.2.x.

Symptoms

When you try to create an HID mobile credential profile using Client ID XXXXXXX-O..., the following error message is shown: Connection information is invalid.

Cause

After the release of 5.9.2.x, HID upgraded their REST API and changed the authentication endpoint.

Workaround

If your mobile account was migrated from a legacy account to an Origo account, request HID to revert your Origo account to a legacy account. A legacy account does not have the "-O" in the ID.

Status

This issue will be fixed in Security Center 5.9.3.0.