[KBA-79046] Cannot configure an HID mobile credential profile
This article explains why you cannot add an HID mobile credential profile in Security Center 5.9.1.x or 5.9.2.x.
When you try to create an HID mobile credential profile using Client ID XXXXXXX-O..., the following error message is shown: Connection information is invalid.
After the release of 5.9.2.x, HID upgraded their REST API and changed the authentication endpoint.
If your mobile account was migrated from a legacy account to an Origo account, request HID to revert your Origo account to a legacy account. A legacy account does not have the "-O" in the ID.
This issue will be fixed in Security Center 220.127.116.11.