[KBA-78964] Upgrade to SharpOS 11.6 taking too long - SharpOS 11.6 | SharpX

series
SharpOS 11.6 | SharpX
revised_modified
2018-11-27

[KBA-78964] Upgrade to SharpOS 11.6 taking too long

This article explains why it might take a long time to upgrade the SharpOS version on a SharpX unit from 11.4 or earlier to 11.6, and how to fix the issue.

Symptoms

When you try to upgrade the SharpOS version on a SharpX unit from version 11.4 or earlier to 11.6, the upgrade process remains at Installing the Sharp Firmware upgrade for more than 20 minutes.

Cause

A coding issue.

Workaround

Restart the SharpX unit, and then restart the SharpOS upgrade process.

Status

This issue is fixed in SharpOS 11.7 GA.