[KBA-01415] Automatic credential enrollment displays no card data
This article describes why automatically enrolling a credential using a door reader or USB reader might display no card data.
Presenting a card to a door reader or USB reader while creating a credential using automatic enrollment, the card information is not displayed in Security Desk or Config Tool.
The card has a facility code of 0, because 0 is the default for PIN credentials in Security Center.
If you have the full card information, enroll the credential manually.
This issue is resolved in Security Center 5.3 SR3; however, the following steps must be performed on the workstation used to enroll cards:
- Open Notepad as Administrator.
- Add the following numbers with no
254NOTE: If the facility code for your cards is 254, you must add a different number. This number is used to change the default for PIN credentials. It can be any non-zero value.
- Save the file as C:\Program Files (x86)\Genetec Security Center 5.3\PinFacilityCode.cfg
- If required, close Security Desk, Config Tool, or both and reopen them.