[KBA-78599] Global Cardholder Synchronizer role loses all cardholders after a synchronization in Security Center 5.7 GA - Security Center 5.7 GA

series
Security Center 5.7 GA
revised_modified
2017-12-21

[KBA-78599] Global Cardholder Synchronizer role loses all cardholders after a synchronization in Security Center 5.7 GA

This article explains how to prevent the Global Cardholder Synchronizer (GCS) role from losing all cardholders after a synchronization.

Symptoms

After a synchronization process, the GCS role loses all cardholders.

Cause

If all partitions are unselected, the GCS role removes them from the remote site. Refer to the example:

Status

This issue is fixed in Security Center 5.7 SR1.

To avoid this issue in Security Center 5.7 GA, make sure that you have the correct partition selected.