[KBA-79055] Door access not working on Synergis™ Softwire 11.0.0 when Mercury units are offline - Synergis™ Softwire 11.0.0

series
Synergis™ Softwire 11.0.0
revised_modified
2020-10-15

[KBA-79055] Door access not working on Synergis™ Softwire 11.0.0 when Mercury units are offline

This article explains why some cardholders might get Access denied: No access rules assigned when they should have access to the area.

Symptoms

Some cardholders might incorrectly get Access denied or Access granted events if the Mercury unit(s) gets disconnected from the Synergis™ appliance running Synergis™ Softwire 11.0.0. This issue only affects entities controlled by Mercury devices.

Conditions and severity

This is very rare and affects the system with a high volume of credentials and access rules changes. Mercury unit would have to be disconnected to have an impact. The changes will be applied properly at the next synchronization of this credential to the Mercury unit.

Cause

A bug that affects offline computation was identified in Synergis™ Softwire 11.0.0.

Status

This issue will be fixed in Synergis™ Softwire 11.0.1.

If you have any questions or concerns about this issue, contact the Genetec™ Technical Assistance Center (GTAC).