[KBA-01282] Door Held Alarm Is Triggered Multiple Times - Synergis™ Master Controller 2.1

series
Synergis™ Master Controller 2.1
revised_modified
2013-12-23

[KBA-01282] Door Held Alarm Is Triggered Multiple Times

This article explains why sometimes you might get multiple door held alarms after presenting a credential to a reader connected to a Synergis Master Controller (SMC) unit.

Symptoms

If an alarm is configured to trigger when a Door Open Too Long event is received for a door connected to an SMC unit, the alarm will trigger every time a credential is presented to the door's reader while the door remains open.

Cause

There is a coding issue in the SMC unit's firmware.

Workaround

None

Status

A hotfix is available for SMC firmware version 2.0 GA (HF144001). Please contact the Genetec Technical Assistance Center to obtain it.

This issue is resolved in SMC 2.1 SR1.