[KBA-01282] Door Held Alarm Is Triggered Multiple Times
This article explains why sometimes you might get multiple door held alarms after presenting a credential to a reader connected to a Synergis Master Controller (SMC) unit.
If an alarm is configured to trigger when a Door Open Too Long event is received for a door connected to an SMC unit, the alarm will trigger every time a credential is presented to the door's reader while the door remains open.
There is a coding issue in the SMC unit's firmware.
A hotfix is available for SMC firmware version 2.0 GA (HF144001). Please contact the Genetec Technical Assistance Center to obtain it.
This issue is resolved in SMC 2.1 SR1.