[KBA-01418] Cardholder Management search for unused cards returns no results - Security Center 5.4

series
Security Center 5.4
revised_modified
2016-01-26

[KBA-01418] Cardholder Management search for unused cards returns no results

This article describes an issue where no results are displayed when running a report for unused cards.

Symptoms

Filtering for Unused cards in Advanced search for the Cardholder Management report, returns no results. The following warning message is also displayed:

This warning comes with the following details:

NOTE: The warning details might show a different plugin role as the Source.

Cause

The server tries to query all roles that can return unused credentials. If a plugin role is deactivated, the report will timeout while trying to query that role.

Workaround

Ensure all plugin roles are activated.

Status

In Security Center 5.4 SR2, an error message provides more detail explaining why the report cannot be executed.