[KBA-01418] Cardholder Management search for unused cards returns no results
This article describes an issue where no results are displayed when running a report for unused cards.
Filtering for Unused cards in Advanced search for the Cardholder Management report, returns no results. The following warning message is also displayed:
This warning comes with the following details:
The server tries to query all roles that can return unused credentials. If a plugin role is deactivated, the report will timeout while trying to query that role.
Ensure all plugin roles are activated.
In Security Center 5.4 SR2, an error message provides more detail explaining why the report cannot be executed.