Sometimes a programming station does not detect a key - Medeco XT 3.0

Medeco XT Intelligent Key Plugin Guide 3.0

series
Medeco XT 3.0
revised_modified
2019-12-20

Your access control deployment contains multiple generations of keys (G2 and G3). You notice that sometimes, when you insert a key in the programming station, nothing happens. The key is not detected, nor do you receive an error message.

Symptom

  1. You insert a G2 key in the programming station. The station programs the key as expected.
  2. You insert a G3 key in the station. Nothing happens.
  3. You restart the Genetec Medeco XT Key Programmer service, and then insert the G3 key. The station programs the G3 key as expected.
  4. You immediately insert a G2 key in the station, but nothing happens.

Cause

Some older programming stations can only program keys from the same generation (G2, G3) during a single session. These stations fail to consistently detect keys from different generations.

Solution

  • Contact your Medeco distributor to report the issue and to replace your Medeco programming station with a more recent unit.

Workaround

If you launch Key Programmer, insert a key in the programming station, and nothing happens after 60 seconds, do the following:

  1. Remove the key from the programming station.
  2. Restart the Key Programmer service:
    • On the Windows task bar, show hidden icons, right-click the Key Programmer icon and click Exit.
  3. Start Key Programmer.
  4. Insert the key in the programming station.

    Key Programmer shows a progress bar while the key is being programmed.