During installation, upgrade, or troubleshooting, you might need to find the version number of the plugin and related services.
Typically, the plugin and the Genetec Medeco XT Key Programmer service run on separate machines. The plugin and Key Programmer service must be the same version number.
What you should know
- From Windows Control Panel, open Apps & features.
- Search for Genetec.
- Select an application from the list.
Take note of the application's version number.