[KBA-79052] Motion events triggered from additional motion zones not reported when "Configure motion detection on unit" option enabled - Security Center 5.8 - 5.9

series
Security Center 5.8 - 5.9
revised_modified
2020-09-17
TFSnum
2586908

[KBA-79052] Motion events triggered from additional motion zones not reported when "Configure motion detection on unit" option enabled

This article explains why motion events triggered from a motion zone other than zone 1 are not reported by the Archiver role when the "Configure motion detection on unit" option is enabled.

Symptoms

When the unit sends motion events from zones other than zone 1, if the Configure motion detection on unit option is enabled, the motion events are not reported by the Archiver role. As a result, the event is not received in Security Desk and the green motion-bars are not displayed on the timeline. This issue affects Genetecâ„¢ Protocol units.

Cause

A coding issue.

Workaround

  1. From the Properties tab of the video unit in Config Tool, change the credentials used to communicate with the unit.
  2. When the unit goes offline (red), select the camera, and click Video analytics > Motion detection.
  3. Clear the Configure motion detection on unit option.
  4. Create as many motion zones as you had in the unit's web page.

    The number of motion zones is important, but you do not have to match the previous motion zone settings.

  5. In the Motion detection tab of the camera, select the Configure motion detection on unit option again.
  6. Go to the Properties tab of the video unit, and change the credentials used to communicate with the unit back to the correct credentials.

    The unit comes online.