[KBA-01080] “Waiting for signal” when viewing a Siqura encoder hosted on a public network - Omnicast™ 4.0 - 4.8

series
Omnicast™ 4.0 - 4.8
revised_modified
2013-01-03

[KBA-01080] “Waiting for signal” when viewing a Siqura encoder hosted on a public network

This article explains why users see a Waiting for signal message when attempting to view a camera connected to a Siqura encoder that is on a public network.

Symptoms

If you have a Siqura encoder that is on a public network, when you try to view a camera that is connected to it in Live Viewer, you receive a Waiting for signal message.

Cause

The encoder is added to Omnicast™ using its public IP address, but the RTSP requests are sent to the private IP address of the camera.

Workaround

Upgrade the Siqura encoder's firmware to v4.6.0 or higher.