[KBA-78652] BioConnect cardholders are denied access because they wrongly appear as expired

revised_modified
2018-01-30

[KBA-78652] BioConnect cardholders are denied access because they wrongly appear as expired

This article explains why cardholders are denied access when they present their cards at BioConnect biometric readers.

Symptoms

When cardholders present their cards at BioConnect biometric readers, access is denied.

Cause

A software issue discovered by BioConnect causes this error. BioConnect has identified the source of the issue and has taken actions to resolve the issue and restore access.

This issue affects customers using Suprema Generation 1 Devices (BioStation, BioStation T2, BioEntry Plus, BioEntry W, BioLiteNet, and FaceStation) in combination with BioConnect version 3.x or 4.x software. For more information, see this Customer Notification released by BioConnect.

Workaround

BioConnect has outlined an immediate action plan to resolve this issue. For more information, see this Customer Notification released by BioConnect.