[KBA-01030] Unable to Control Federated PTZ Cameras - Omnicastâ„¢ 4.8

series
Omnicastâ„¢ 4.8
revised_modified
2012-09-11

[KBA-01030] Unable to Control Federated PTZ Cameras

This article explains why PTZ functionality might be disabled for federated cameras in Omnicast 4.8

Symptoms

When trying to control a federated PTZ from the Live Viewer, the pan-tilt-zoom functions are greyed out and control of the unit is not possible. This issue occurs after the Archiver on the federated Omnicast system is rebooted.

Cause

The Federation is not re-synchronized properly after the Archiver on the federated Omnicast system reboots.

Workaround

Re-synchronize the Federation manually:

1. Open the
2. Select the
3. Select the federated Directory

4. Go to its Properties tab

5. Uncheck the Synchronized box and apply the changes

6. Check the Synchronized box and apply the changes

Status

A hot fix is available for Omnicast 4.8 SR1 (HF81097 or later). Please contact the Genetec Technical Assistance Center to obtain it.

This issue will be resolved in Omnicast 4.8 SR2