[KBA-01390] Battery issues on Sargent locks due to door held open events
This article explains a battery drain issue in Sargent WiFi locks related to door held open events.
If door held open events are disabled, Sargent locks still contact the Synergis™ Master Controller to report these events. This unwanted communication can cause battery performance issues with WiFi locks.
A coding issue.
A hotfix is available. Contact the Genetec™ Technical Assistance Center (GTAC) to obtain SMC firmware 2.2.983.26 or later.