[KBA-01390] Battery issues on Sargent locks due to door held open events - Synergis™ Master Controller 2.1 - 2.2

series
Synergis™ Master Controller 2.1 - 2.2
revised_modified
2015-07-15

[KBA-01390] Battery issues on Sargent locks due to door held open events

This article explains a battery drain issue in Sargent WiFi locks related to door held open events.

Symptoms

If door held open events are disabled, Sargent locks still contact the Synergis™ Master Controller to report these events. This unwanted communication can cause battery performance issues with WiFi locks.

Cause

A coding issue.

Workaround

None

Status

A hotfix is available. Contact the Genetec™ Technical Assistance Center (GTAC) to obtain SMC firmware 2.2.983.26 or later.