[KBA-78975] Panasonic cameras stop streaming or recording video in Security Center - Security Center 5.6 SR1 - SR4 CU9, 5.7 SR1 - SR3

series
Security Center 5.6 SR1 - SR4 CU9, 5.7 SR1 - SR3
revised_modified
2019-04-02

[KBA-78975] Panasonic cameras stop streaming or recording video in Security Center

This article explains why you might not be able to stream video or record video from Panasonic cameras in Security Center.

Applies to: Security Center 5.6 SR1 - SR4 CU9, 5.7 SR1 - SR3

Symptoms

You cannot stream video or record video from Panasonic cameras in Security Center.

The codecs (for example, H.264) that are selected in Security Center for streaming or recording video are disabled on the unit web page.

This issue normally occurs after the Archiver role reconnects to the cameras after a server restart or after losing connection with the video unit.

Cause

A coding error.

Workaround

None.

Status

This issue is resolved in Security Center 5.6 SR4 CU10 and 5.7 SR4.