Known issues are software issues that have been discovered in the current release or a previous release, and have not yet been resolved.
Generic issues are categorized by solution. Unit specific issues are categorized by manufacturer and model.
For a list of supported hardware known issues and limitations in Security Center 5.7 SR3, see the GTAP Known Issues page. You’ll need a username and password to log on to GTAP.
- Migrate from Omnicast™ 4.8 SR8 to Security Center 5.5 SR5 CU15 using the Omnicast™ Migration tool.
- Upgrade from Security Center 5.5 SR5 CU15 to a subsequent version of Security Center.
Security Center 5.7 SR3 includes the following known issues.
|Solution or unit||Issue||Description|
|Access||1767190||Credentials are only partially enrolled when using the Credential Management task to automatically enroll the credentials.|
|Access||1577169||In the Visitor management task, if a visitor is checked
in using two hosts, during the next visitor check-in, only one host from the
previous check-in is pre-selected. The warning Selected host is already part of
a two-host delegation is displayed.
Workaround: Assign a second host manually.
|Access||1191407||When you generate a report in the Cardholder Management task that includes Activation date or Expiration date, the report results only include cardholders. The report should also include credentials, which also include activation and expiration dates.|
|Access||1179892||Global Cardholder Synchronizer
(GCS): Because only administrators
have administrative rights over partitions, non-administrator users who are
working on a remote server cannot use the GCS properly.
Workaround: Use an administrator account with full privileges from the host server to configure the GCS role. Do not give the admin account password to the users on the remote site.
|Access||1113223||When a cardholder badges their credential on a reader inside an area, the cardholder is included in the people count of the area and the Area presence report, but not in the Time and attendance report.|
|Access||1067500||If an area is configured with interlock, and one of the doors has an unlock schedule, you receive an Interlock configuration error message even though the configuration is valid.|
|Access||1010579||Advanced settings for returning visitors are not saved in the Visitor management task.|
|Access||784592||If a cardholder enters an area, and then their card is swiped outside of the
area, they are still considered inside that area in the Time and
NOTE: Make sure that the area is fully secured, meaning that people cannot enter or exit the area without swiping their card.
|Access||365646||Mercury EP: On the Peripherals page of a controller, the number of synchronized credentials randomly disappears, such as after the Access Manager restarts.|
|Access||150069||Active Directory: When you are importing credentials from an Active Directory, only the last credential format that is mapped is used.|
|All||1709027||The Health statistics report query might time out if the database of
the Health monitor role is too large, and there are too many health events to be
queried (hundreds of thousands).
Workaround: Reduce the number of results by filtering by Event timestamp.
|All||1700130||If the GenetecUtility32.exe process crashes while you are receiving health events, some of the events might be lost.|
|All||1543104||When a value of a custom data type is renamed, that value is reset to the custom field's default value.|
|All||1523522||When a Security Center Federation™ role is in maintenance mode, its child entities cannot be set to maintenance mode, causing inaccurate health statistics for those entities.|
|All||1142954||When using the Motion search task to query for motion events, the query returns results that include a lower motion percentage level than what was configured in the query.|
|All||1107130||In the Config Tool System task, when selecting the export format for Scheduled tasks, "PDF" is listed twice.|
|All||998171||Removing a feature from Config Tool does not remove it from Web Client.|
|All||370163||In the Hotlist and permit editor, if you configure a hotlist to use a remote file path, loading the hotlist will result in an "Invalid credentials" error.|
|All||259409||Security Desk: Reports that cannot be filtered by Custom Fields are Access control unit events, Access rule configuration, Camera configuration, and I/O configuration.|
|All||235098||When a lot of alarms are triggered on the system, the alarm count reported in
Desk might not be
Workaround: Log off and on again to see the correct alarm count.
|All||234363||Macros: If a macro has errors, and you change tabs, it is rolled back to the last error free version.|
|Bosch||1870446||Bosch: RTSPS video streaming does not work if the unit is added to the
Archiver using the unit's IPv4 address, and the IP address is defined as IP
in the server certificate Subject Alternative Name.
Workaround: Connect the unit using hostname or using HTTP instead of HTTPS.
|Bosch||1714731||Bosch: When two H.265 streams are configured at 60fps, if you change the
video mode to 1:1080p 2:1080p, while they are streaming, the H.265-2 video stream
stops and never restarts.
Workaround: Use a different video mode, or make sure one of the H.265 streams and fps setting lower than 60.
|Bosch||1457390||Bosch: For the video sequence list from the camera to be available in
Security Desk, edge recording must be active on the camera's web page.
Workaround: Enable edge recording on the camera:
|Bosch||668843||Bosch VG5-7220: In the Video mode list of the
Hardware tab of Config
Tool, there are no high frame rate
(60 fps) options available.
Workaround: Use the Installer Menu on the unit web page to configure the Max. frame rate as 60 fps.
|Bosch||505537||When Bosch Video Recording Manager (VRM) units are configured to use the HTTP
protocol, you cannot perform edge playback from the VRM.
Workaround: Configure the unit to use the Remote Control Protocol (RCP+).
|Documentation||1896193||In the online help guides accessed from Config Tool and Security Desk, on the Index page, when you double-click an index entry or select it, and then click Display, the linked article is not displayed.|
|Hanwha||1029165||When redundant archiving is enabled, PNM 9080 and PNM 9081 units might go offline when failover to an expansion server occurs.|
|HID||1745730||HID event-to-actions for HW Zones: If Zone Active is set as the event
to trigger the action, the configured action is triggered when the arming state of
the zone goes from Disarmed to Armed with the activation input already active.
If Zone Normal is set as the event to trigger the action, the configured action is not triggered when the arming state of the zone goes from Armed to Disarmed.
|HID||1154929||HID Hardware Zone: If a zone is configured using the AND operator, and the zone state changes from active to trouble, an additional zone normal event is created at the same time.|
|HID||1132888||When using an interlock configuration with a VertX V1000 controller and multiple doors, after lockdown is activated, the door is locked but the reader's LED remains green instead of red.|
|HID||1092930||Modifications you make to the Online Access Rule custom field value are not
immediately synched to the unit. If the unit is configured to synch on a schedule,
this limitation does not apply.
Workaround: Trigger a manual synch.
|HID||1015091||If the tamper input for an HID unit has been triggered, the unit will be in a warning state even if the input is configured as shunted (disabled).|
|HID||1190516||For elevators using HID V1000 Networked Controllers, if floors are configured with different access rules, and one floor is out of schedule and should deny access, users cannot access any floors in the building.|
|HID||227614||HID Edge EVO EH400-K: Readers that use firmware version 18.104.22.1685 do not buzz when a door forced event is generated.|
|Intrusion||1458003||Intrusion detection units are created under the root partition, even though you selected a different partition during enrollment.|
|ISD||133890||JBS-AF-1080P: Playback of a G64 file will freeze when using a speed of 6x or higher.|
|ISD||133670||JBS-AF-1080P: Cannot stream two multicast channels simultaneously in Security Desk.|
|ISD||131809||JBS-AF-1080P: Some of the supported resolutions listed on the unit’s web page are not available in Security Center.|
|ISD||131565||JBS-AF-1080P: Changing the IP address, Subnet, or Gateway does not work.|
|LPR||1892675||The only way to get Sharp analytics (speed, confidence score, direction of travel, and so on) in Security Center is by creating annotation fields for each, and then adding them as columns in associated report tasks or the Monitoring task.|
|LPR||1632890||After sending live reads, hits, and Genetec Patroller™ positions to Security Center, when you manually offload the data to Security Center, there are errors in some of the files saved to the root folder.|
|LPR||1026167||Genetec Patroller™ does not always reconnect to Security Center after a network disconnection has occurred, and the icon is red in Security Desk.|
|LPR||1020691||If you save a workspace on a server using Security Center 5.6 and then upgrade to Security Center 5.7, the workspace will be loaded but the task will allow you to generate a report without selecting any entities, without generating an error.|
|LPR||952306||Parking zone management: When a NOPLATE read that is not matched to a parking session is edited, no Unknown vehicle exited event is created.|
|LPR||594453||After performing an update using the Updates page in
Tool LPR task, the status
of an update might change from Installed to Waiting for status.
Workaround: Log off Config Tool then Log back on again to see the correct update status.
|LPR||396367||Hotlists: When an LPR Manager role stops unexpectedly, the account used to
access hotlist files from it is locked out.
Workaround: Manually unlock the account.
|LPR||370163||In the Hotlist and permit editor, if you configure a hotlist to use a remote file path, loading the hotlist will result in an "Invalid credentials" error.|
|LPR||100876||Config Tool: The LPR Manager role status displays as online, even if the root folder path is incorrect.|
|Video||1603748||In the Security Desk Motion search task, when you query an encrypted camera, the warning Motion search is not supported for this camera is displayed. Motion search is not supported because the camera is encrypted, not because the camera does not support motion detection.|
|Video||1245250||If the video feed is rotated, motion detection zones are not applied to the correct region.|
|Video||1161966||When manually recording video using encryption, and setting a value for Time to record before an event, there is sometimes a short period of video that you cannot play after recording has started.|
|Video||1161899||On the Statistics page in Config Tool, ghost cameras are included in the Archiving cameras count, but are not listed when you expand the Archiving cameras dialog box for details.|
|Video||1045965||If you cancel the Motion search task, the Archiver does not stop searching for motion, and will finish the motion search processing.|
|Video||1042345||The Auxiliary Archiver sometimes reports an Archiving queue full event, even though the queue is not full.|
|Video||1029592||When using Privacy Protection, the recording in the timeline and the recording state presented in Security Desk indicates the state of the original stream even if the privacy-protected stream is shown.|
|Video||788862||In Config Tool, video is not redirected as expected when you select a Specific network from the Options dialog box.|
|Video||582417||Failover: When the Record metadata, Redundant Archiving, and Encryption options are enabled for an Archiver, an overlay stream might not play back on exported G64x files after a failover.|
|Video||547854||Maps: When viewing a fisheye camera in a map, the video cannot be dewarped.|
|Video||244781||System status task: If an Archiver role is configured with a failover server, only the server hosting the role is reported as active in the task, not the one that is recording.|
|Web Client||1128361||Cardholders and credentials that were created on a global partition and that are used for guests, do not have a specific icon in Web Client that distinguishes them from other cardholders.|
|Web Client||747956||Federated entities cannot be edited in Web Client.|
|Web Client||744849||To view video in Web Client, the Web Client role and the Media Gateway role must be hosted on the same machine.|