Supported HID controller firmware in Security Center 5.7 - Security Center 5.7 SR3

Security Center Release Notes 5.7 SR3

series
Security Center 5.7 SR3
revised_modified
2018-12-21

Genetec Inc. recommends a specific firmware version for each generation of HID controllers, old (Legacy) and new (EVO). Using earlier firmware versions might cause issues with your system.

Security Center works best when the HID controllers are running the recommended certified firmware versions.
Supported firmware Legacy controllers EVO controllers
Recommended certified firmware 2.2.7.568 3.7.0.108
Minimum supported firmware 2.2.7.568 3.5.x

Previously supported firmware versions

To learn about the issues with the previously supported firmware versions, see Limitations in Security Center.

Upgrading HID EVO firmware

To upgrade your HID EVO units from an earlier firmware version (2.3.1.603 or 2.3.1.605 for Edge EVO, and 2.3.1.542 or 2.3.1.673 for VertX EVO) to the recommended firmware version, specific upgrade paths must be followed.

For the upgrade procedure, see Upgrading access control unit firmware.