The Synergis™ appliance can keep detailed logs for troubleshooting and support. However, these logs are turned off by default. Turn them on if you wish to view troubleshooting reports or to download the support logs.
- Log on to the Synergis™ unit.
- Click on .
Enable logging only if instructed by Genetec™ Technical Support.
The default is 7 days, and the maximum is 30 days. This is only a safeguard. You should disable logging the moment it is no longer required.
- Click Save.