Restarting the Synergis™ unit hardware or software - Synergis™ Softwire 10.7

Synergis™ Appliance Configuration Guide 10.7

Synergis™ Softwire 10.7

During a debugging session, the support technician may ask you to perform a hard or a soft restart on the Synergis™ unit.

What you should know

A hard restart, or system restart, is required when you are reconnecting or changing the four-port RS-485 module (applies only to SMC), or when you experience hardware problems. A soft reboot, or a software restart, is rarely required. The Synergis™ unit automatically restarts its firmware after you change the firmware version. Manual software restarts are only used for debugging or support purposes.


  1. Log on to the Synergis™ unit.
  2. From the Restart menu, select the desired restart method.
    • To restart the unit's hardware, click System restart.
    • To restart the unit's software, click Software restart.