Checking and upgrading the appliance firmware - Synergis™ Softwire 10.7

Synergis™ Appliance Configuration Guide 10.7

Synergis™ Softwire 10.7

If your Synergis™ unit does not contain the latest firmware, upgrade it before you deploy your unit in the system.

Before you begin

Ask your Genetec Inc. representive about the latest firmware version, and download it from if necessary.


  1. Log on to the Synergis™ unit.
  2. Click on Maintenance > Softwire upgrade.

    The current firmware version is indicated in the Synergis appliance firmware information box.
  3. If an upgrade is necessary, click Select firmware file.
  4. In the file browser that opens, select the firmware file (Release_10.7_xxx.y.sfw).
    The .sfw file must be located on your local drive.
  5. Click Open.
  6. Click Upgrade now


The Synergis™ appliance restarts. The upgrade will take a few minutes.